Refund policy

Refund Policy

Last updated: June 2026

We want you to be satisfied with your purchase. Please read this Refund Policy carefully before placing an order.

Eligibility for Refunds or Replacements

Refunds or replacements may be granted under the following conditions:

The item arrived damaged, defective, or incorrect
The order was not delivered
The product is significantly different from its description
A verified shipping issue occurred (lost in transit)

For beauty and cosmetic items, eligibility applies only if the item is unused and in its original sealed packaging when applicable.

Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

Opened, used, or unsealed beauty or cosmetic products (e.g., skincare, makeup, hair products)
Earrings, piercings, and other personal-use accessories for hygiene reasons (if applicable)
Sale items, clearance items, or promotional bundles
Items damaged after delivery due to misuse or improper handling
Change of mind after purchase

Refund or Replacement Requests

To request a refund or replacement, please contact us at [contact@aelofficial.ca] within 14 days of delivery.

Please include:

Order number
Proof of purchase
Clear photos/videos of the issue (if applicable)
Description of the problem

Processing Time

Once approved, refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

If a replacement is approved, it will be shipped at no additional cost.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card provider
Contact your bank, as processing times may vary

If the issue persists, please contact us at [contact@aelofficial.ca].

Shipping Issues

We are not responsible for delays caused by carriers or customs once the order has been shipped. However, we will assist in resolving lost or damaged packages.