Shipping policy

Shipping Policy

Last updated: June 2026

Processing Time

All orders are processed within 24-48 hours after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons or promotional periods, processing times may be slightly longer — we'll notify you if there are any significant delays.

Estimated Shipping Times

Once your order has been processed and dispatched, estimated delivery times are as follows:

  • Canada: 3-7 business days ( for NU, NT and YT is 15- 20 business days)
  • United States: 5-8 business days

These are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier, and customs processing.

Countries & Regions We Ship To

We currently ship to  Canada and the United States..

If you are located outside Canada and the US and would like to be notified when shipping becomes available in your region, please contact us at [contact@aelofficial.com].

Shipping Costs

Shipping costs are calculated at checkout based on your location and order total. We may offer free shipping promotions from time to time — keep an eye on our homepage for current offers. We offer free shipping is available on orders $75 CAD or more within Canada. Orders to Nunavut, Northwest Territories, and Yukon qualify for free shipping on orders $150 CAD or more.

Possible Delays

Delivery timelines can be affected by:

  • High-volume periods (holidays, sales events)
  • Weather disruptions or natural events
  • Carrier delays outside our control
  • Customs clearance processing

We appreciate your patience and will always do our best to keep you informed.

Customs, Duties & Taxes

For orders shipped between Canada and the United States, any applicable import duties or taxes will be automatically calculated and displayed at checkout. What you see at checkout is what you pay — there are no surprise charges upon delivery.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe:

  1. Check your tracking link (sent via email after dispatch)
  2. Contact your local post office or carrier
  3. Reach out to us at contact@aelofficial.ca— we'll investigate and work with our supplier to resolve the issue

For orders confirmed as lost by the carrier, we will 

  • send a replacement item at no additional cost; or
  • issue a full refund to the original method of payment at our discretion. Please note that we are unable to be held responsible for delays caused by carrier issues or incorrect shipping addresses provided at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–4 business days for tracking information to update after dispatch.

For any questions, contact us at contact@aelofficial.ca or through our contact page.