Shipping policy

Shipping Policy

Last updated: September 2026

Processing Time

All orders are processed within 24-48 hours after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons or promotional periods, processing times may be slightly longer — we'll notify you if there are any significant delays.

Estimated Shipping Time and Cost

Once your order has been processed and dispatched, estimated delivery times are as follows:

  • Shipping costs are calculated at checkout based on your location and order total. All rates are in CAD.

    Canada

  •  Standard shipping: $9.99 CAD (3–7 business days) 

  • Express shipping: $20.00 CAD (3–5 business days) 

  • Free standard shipping on orders of $75 CAD or more.

    Nunavut, Northwest Territories & Yukon 

  • Standard shipping: $30.00 CAD (15–20 business days) 

  • Free shipping on orders of $150 CAD or more.

    United States 

  • Standard shipping: $15.00 CAD (5–8 business days)

  •  Express shipping: $34.90 CAD (3–5 business days)

  •  Free standard shipping on orders of $100 CAD or more.

    We may also offer additional free shipping promotions from time to time — keep an eye on our homepage for current offers.

Countries & Regions We Ship To

We currently ship to Canada and the United States.

If you are located outside Canada and the US and would like to be notified when shipping becomes available in your region, please contact us at contact@aelofficial.ca.

 

Possible Delays

Delivery timelines can be affected by:

  • High-volume periods (holidays, sales events)
  • Weather disruptions or natural events
  • Carrier delays outside our control
  • Customs clearance processing

We appreciate your patience and will always do our best to keep you informed.

Customs, Duties & Taxes

For orders shipped to the United States, most orders fall below the US duty-free threshold of $800 USD and will not incur import duties. However, any applicable duties, taxes, or carrier customs handling fees are the responsibility of the customer and may be collected upon delivery. These charges are not included in your shipping cost at checkout.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe:

  1. Check your tracking link (sent via email after dispatch)
  2. Contact your local post office or carrier
  3. Reach out to us at contact@aelofficial.ca— we'll investigate and work with our carrier to resolve the issue

For orders confirmed as lost by the carrier, we will 

  • send a replacement item at no additional cost; or
  • issue a full refund to the original method of payment at our discretion. Please note that we are unable to be held responsible for delays caused by carrier issues or incorrect shipping addresses provided at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–4 business days for tracking information to update after dispatch.

For any questions, contact us at contact@aelofficial.ca or through our contact page.